Lollipop Lane Policies

LOLLIPOP LANE:

Welcome to Lollipop Lane! We are so glad you’re here. Please review our policies below before making a purchase. By placing an order through our website, you agree to the terms outlined here.

GENERAL TERMS

Product Information & Sizing

We do our best to accurately display product descriptions, colors, and sizing. However, colors may vary slightly due to screen settings, and sizing may differ slightly between styles.

If you have questions about fit or materials, feel free to contact us before purchasing.

Sales & Promotions

Discounts, promotions, and sales are valid for a limited time only and cannot be applied retroactively to previous purchases unless otherwise stated.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Please contact us at lollipoplaneil@gmail.com as soon as possible if you need to request a cancellation.

SHIPPING POLICY

Thank you for taking the time to view our site. Below is our shipping policy to help you understand how and when your order will arrive.

Order Processing

All orders are processed within 1-2 days (excluding weekends and holidays) after payment is received. Orders placed after 5:00 p.m. central time will be processed the next business day.

During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are based on your location and the shipping method selected. Delivery times are estimates only and are not guaranteed.

Shipping Destinations

We currently only ship to addresses within the United States.

Tracking Your Order

To keep you informed and updated on the status of your shipment, we provide tracking information for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delays & Carrier Issues

Delivery delays may occasionally occur due to factors beyond our control, including weather, carrier delays, or service disruptions. Lollipop Lane is not responsible for delays caused by the shipping carrier once an order has been shipped.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout. Lollipop Lane is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.

Lost or Stolen Packages

In the rare event that your shipment is lost during transit, please contact our customer support team at lollipoplaneil@gmail.com. We will work with you to resolve the issue and ensure that you receive a satisfactory resolution.

Lollipop Lane is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost or stolen following delivery, please contact the carrier directly using your tracking information. You may also contact us, and we will do our best to assist.

Damaged Packages

If your order arrives damaged, please contact us within 10 days of delivery. Include your order number and photos of the damage so we can assist you promptly.

If you have any questions about our shipping policy or your order, please contact us at:
lollipoplaneil@gmail.com.

RETURN POLICY

At Lollipop Lane, we want you and your little ones to love your purchase! If something isn’t quite right, we’re happy to help.

Return Eligibility

We accept returns on eligible items under the following conditions:

Items must be unworn, unwashed, and in original condition
Original tags must still be attached
Returns must be requested within 30 days of delivery
Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

Clearance or final sale items
Accessories (such as bows, hats, socks, or hair items), if applicable
Gift cards

Exchanges

If you would like to exchange an item for a different size or color (subject to availability), please contact us within 30 days of delivery. Exchanges are processed once the original item is received and approved.

Return Process

To initiate a return or exchange, please contact us at lollipoplaneil@gmail.com with your order number and reason for return. We will provide instructions for sending your item back.

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as an incorrect or defective item).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5 business days. Please note that shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 10 days of delivery and include photos of the issue. We’ll make it right as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund after it has been approved, please check with your bank or credit card company first, as processing times may vary. If you still need assistance, contact us at lollipoplaneil@gmail.com.

Customer Satisfaction is Our Priority

At Lollipop Lane, we value our customers – their satisfaction is our top priority. If you have any issues or concerns with your purchase, please don't hesitate to contact us. We are here to assist you and ensure that you love our products.

If you have any questions, please reach out to us at:
lollipoplaneil@gmail.com